Support / FAQ

Questions, answered.

The things business owners ask us most. Don't see yours? Ask it in the free brand check form and we'll answer personally.

Q01Who do you work with?

Established local businesses that are good at what they do but have outgrown how they look online and on the street: restaurants, cafés, bakeries, shops and service businesses.

Q02What is the free brand check?

Tell us about your business through our contact form. We'll review how you show up on Google, your website and your social media, then reply with the first things we'd fix. There's no obligation.

Q03How much does it cost?

Every business needs something different, so we recommend a package after your free brand check. You'll know exactly what's included before anything starts.

Q04How long does a project take?

It depends on what you need. Google and listings fixes are usually the quickest; a full rebrand with a new logo and website takes longer. We'll give you a timeline with your recommendation.

Q05Will my regulars still recognise us?

Yes. We keep what your customers already know and love, like your name, signature colours or a familiar shape, and modernise everything around it.

Q06What do you need from me?

Access to your Google Business Profile and social accounts (we can help you find them), any logo files you have, a few photos and a short chat about your business.

Q07Do I own my new logo and files?

Yes. Once your project is complete, the final logo and brand files are yours to use anywhere.

Q08Are your videos really made with AI?

Yes. We use the latest AI video tools to create commercials and reels, then edit, add music and captions, and polish them by hand. It's how we keep video affordable for small businesses.

Q09Is hosting included with a website?

Yes. We host your website for you and keep it online, secure and up to date.

Q10What is Brand My Idea?

Our Instagram series. People send us a business idea, we design three brand directions for it, and our followers pick a favourite. Send yours on Instagram @brandsized.

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Still have a question?

Send it with your free brand check request and we'll reply personally.

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